Staying true to our original mission and striving for excellence, Caisheng is committed to providing customers with outstanding after-sales service. In the UV printer industry, competition in product price and quality represents the "first stage of competition," while competition in after-sales service is the "second stage of competition." This deeper, higher-level, and more strategically significant competition plays a decisive role in long-term success. Without a doubt, Caisheng has earned customers' trust through its strong capabilities, building a comprehensive after-sales service system that has become one of its greatest competitive strengths.

Located in the scenic Xinmu Community (maxentoo Industrial Park), Caisheng operates a comprehensive facility of more than 10,000 square meters integrating research and development, manufacturing, office space, employee accommodation, and recreational facilities. Together with an expanded warehouse and logistics center covering over 3,000 square meters, the company's total production and office area reaches nearly 9,800 square meters, with total assets approaching RMB 50 million. Caisheng Printing has built a highly skilled team of mechanical and electronic engineering professionals as well as an experienced management team. The company employs nearly 200 staff members, including more than 50 technical professionals and 18 senior and intermediate engineers. Equipped with multiple sets of internationally advanced inspection and calibration equipment, Caisheng has established a solid foundation for continuous growth through its investment in both technology and talent. In recent years, the company has significantly strengthened its after-sales service capabilities by increasing the number of field service engineers from 5 to more than 10 and expanding the after-sales department from just over 10 employees to more than 20. This ensures prompt responses to every customer inquiry, immediate assistance whenever needed, and 24-hour online technical support.

While maintaining excellent after-sales service, Caisheng has received countless letters of appreciation from customers across China over the years. Whenever our service engineers work tirelessly to resolve equipment issues, customers recognize the dedication and sincerity behind every effort. In addition to expressing their gratitude in words, many customers have specially prepared honorary banners and presented them to the company as a token of appreciation.

Customers across various industries often encounter peak production seasons when printers must operate continuously, 24 hours a day, to maximize productivity and fulfill urgent orders. Such demanding conditions not only demonstrate the outstanding quality and reliability of Caisheng's equipment but also help customers secure more business opportunities. Even so, unexpected equipment failures may occasionally occur. Whenever that happens, Caisheng's after-sales team is always ready to respond immediately. Our engineers arrive at the customer's site as quickly as possible, regardless of the time or circumstances. Even in the middle of the night, they remain dedicated to troubleshooting and resolving the issue until the printer is fully operational and production resumes. Only then do they leave the site. Putting customers first has always been the core philosophy shared by every member of the Caisheng team.